Return Policy for Bella Andrea
At BellaAndrea.com, we strive to provide you with the best online shopping experience. We understand that sometimes you may need to return a product, and we are here to assist you. Please read our return policy carefully to understand your rights and options.
- Returns Eligibility:
1.1 We accept returns for products that are in their original condition, unused, unwashed, and with all original tags and packaging intact.
1.2 The return request must be initiated within 14 days of receiving the product.
1.3 Certain products, such as intimate wear, swimwear, and personalized items, are not eligible for return due to hygiene and customization reasons, unless there is a manufacturing defect.
1.4 To be eligible for a return, you must provide proof of purchase, such as the order number or receipt.
- Return Process:
2.1 To initiate a return, please contact our customer support team through the “Contact Us” page on our website or email us at email@example.com. Kindly provide the following information: – Order number – Reason for the return – Product details
2.2 Our customer support team will guide you through the return process and provide you with a return authorization, along with the necessary instructions. 2.3 You are responsible for shipping the product back to us using a trackable shipping method. We recommend obtaining a proof of postage for your records.
2.4 You are responsible for covering the return shipping costs, unless the return is due to a manufacturing defect or an error on our part.
3.1 Once we receive the returned product and verify its eligibility, we will process your refund within 5 business days.
3.2 Refunds will be issued in the original form of payment used during the purchase.
3.3 If the return is due to a manufacturing defect or an error on our part, we will refund the return shipping costs as well.
4.1 We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return as mentioned in section 2 and place a new order for the desired item.
- Damaged or Defective Products:
5.1 If you receive a damaged or defective product, please contact our customer support team immediately. We may request photos or additional information to assess the issue.
5.2 We will provide a return authorization for damaged or defective products, and we will cover the return shipping costs in such cases.
5.3 Once we receive the damaged or defective product, we will either issue a refund or send a replacement, based on your preference and product availability.
6.1 If you wish to cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if the order has not been shipped yet.
6.2 If the order has already been shipped, you may need to initiate a return as mentioned in section 2 upon receiving the product.
- Contact Us: If you have any questions or need further assistance regarding our return policy, please feel free to contact our customer support team through the “Contact Us” page on our website or email us at firstname.lastname@example.org.